Your destination for innovative payment solutions
At Korsit, we are not just a company; we are a dynamic force in the world of innovative payment solutions. As a leading player in the industry, we pride ourselves on offering prepaid branded payment cards in a straightforward, secure, and convenient manner. The segments we serve are payment cards, gaming cards, gift cards and mobile prepaid. Our commitment to excellence is driven by our two standout brands: Dundle (B2C) and PrepaidForge (B2B).
Why choose Korsit?
With a proven track record of success, Korsit has been on an incredible journey of exponential growth since its start 10 years ago. We have expanded our global footprint and have seen substantial increases in revenue and in the number of people. Today, the team consists of ±100 talented professionals from all corners of the globe and is based in Eindhoven. At Korsit, we are more than just colleagues; we are a supportive work-family united by a common goal – personal growth equals business growth.
Our competitive edge
While there are numerous players in the payment solutions arena, Korsit is a pioneer in prepaid branded cards and stands out as a foremost player in the industry. Our commitment to technology, simplicity, and security sets us apart. We have earned a reputation for providing customers with prepaid branded payment cards that meet their needs seamlessly.
As competition is intensifying this role fits someone who likes to lead the company on a journey in a very dynamic industry. Someone who likes challenges and who likes to fight for the opportunities out there and defend and grow our market position.
The essence of your job
In this pivotal role within our organization, you'll be at the forefront of our operations, overseeing Customer Service, Fraud Prevention, and Payment Service Provider (PSP) relationship management.
As the Head of Operations, your leadership will be instrumental in our global customer interactions at dundle. Our primary objective is to ensure efficient customer assistance, aiming for a high level of customer satisfaction as reflected in our Trustpilot score, currently at 4 out of 5. With our large number of daily transactions and in a market with slim margins, you are constantly seeking ways to optimize and automate our processes using the latest technology, ensuring that our service remains top-notch.
Your team dynamics, from Fraud Prevention and PSP management, directly influence the workload of the Customer Service team. Given our ongoing efforts to optimize Fraud Prevention and conduct additional security checks. Your role is critical in finding the right balance between preventing fraudulent payments and ensuring a seamless checkout experience for genuine customers.
The Head of Operations is tasked with continuous optimization in this delicate balance, managing Fraud Prevention, nurturing relationships with various PSPs, and ensuring the efficiency and effectiveness of Customer Service processes.
Your engagement extends beyond your immediate team as collaboration with Procurement, Marketing, Finance, and Technology is essential for seamless operations.
You report directly to the CFO, underscoring the strategic importance of your role in steering the company's operational success. Your role encompasses diverse responsibilities, and a snapshot of your responsibilities includes:
Team management and leadership
Manage and Guide the 3 Teams: Skillfully coordinate, guide, and coach a team of 20+ professionals, fostering coherence and effective team functioning.
Quality-first behavior, without losing eye for the people part.
Ability to connect with a wide variety of cultures and backgrounds.
Management Authority: Hold managerial authority, encompassing timely and constructive performance reviews, salary decisions, recruitment oversight, discipline maintenance, and making termination decisions when necessary.
Improvement and development
Identify Opportunities to improve Operational Efficiency: Proactively identify and analyze opportunities for improvement and development within and between the three focus areas.
Implement Developments: Execute proposals and developments for improvement, ensuring seamless integration into existing operations.
Stay Informed: Regularly conduct research to stay familiar with the latest developments in the field. Apply this knowledge to enhance work processes and overall vision.
Results oriented & performance management
Drive Results: Responsible for driving the results of the three teams, establishing performance metrics and service levels while working with Objectives and Key Results (OKRs).
Lead by Example: Demonstrate leadership by guiding the team toward achieving objectives, maintaining high-performance standards, and fostering a positive and inclusive work environment.
Stakeholder management & cross-functional collaboration
Maintain Contacts: Regularly engage with both internal and external stakeholders to oversee various interests, connecting stakeholders to align vision and goals.
Collaborate Across Departments: Collaborate with managers from different departments to ensure that strategies are aligned with organizational goals and objectives.
What you bring to the table
You bring a combination of leadership skills, a people-oriented mindset, business perception, and technical expertise. You drive operational efficiency. Next to that, you can adapt to changing priorities and lead the organization through growth and expansion.
5+ years of experience in Customer Service and/or another operational role.
Strong leadership, management, and communication skills.
Analytical and problem-solving skills.
Fluent in both Dutch and English.
Proactive, a critical thinker, and an excellent communicator.
Full-time availability (40 hours/week) for Korsit.
Able to work from our Eindhoven office for at least 4 days per week.
Industry experience is a plus.
PowerBi or Customer Service tooling is a plus.
You help us grow, we help you grow
Korsit offers you the opportunity to grow personally and professionally. We reward passion, persistence and initiative! Of course a competitive salary package is part of the deal. As well as an inspiring and challenging work environment in an internationally operating business.
What else can you expect?
28 vacation days (based on 40 hours per week) and a competitive pension scheme.
Employee discount on Dundle.com.
Free lunch, drinks, gaming and/or sports challenges.
A focus on self-care with a free eGym membership subscription just a few minutes walk from the office.
An inspiring workplace in the middle of Eindhoven.
Plenty of opportunities to grow plus a yearly budget for personal development.
If you are interested in joining our successful and creative company as the Head of Operations, don’t hesitate to send us your CV. We’ll be in touch!